FAQ'S

Got questions? We've got answers! Here are some frequently asked ones to help you shop with ease at Virgin Tropics Shop.

What are your Pure Essence Candles made of? Our candles feature 100% natural soy wax, essential oils, and sustainable coconut shells—toxin-free and eco-friendly for a clean burn.
Do you offer coconut-scented candles? Currently, we focus on unique island-inspired scents like white tea, lavender, and jasmine, but we're always expanding based on your feedback!
How long do the candles burn? Enjoy 60+ hours of serene glow per candle—perfect for extended self-care sessions.
What if I have allergies? Our scents are derived from pure essential oils with medicinal benefits, but check ingredients
What payment methods do you accept? We accept all major credit cards (e.g., Visa, MasterCard, Amex) and PayPal payments.
How long does shipping take? Due to high demand and shipping overseas, it could take up to 2-4 weeks for your order to arrive.
What if I don't receive my order? If you didn't receive your order 30 days after shipping, you are eligible for a full refund—just contact us at Info@virgintropicsshop.com.
How do I handle returns or exchanges? Yes, within 30 days for unlit items. To handle returns, contact us at our email
Are your products vegan and cruelty-free? Absolutely! No animal testing or by-products here.

For more, reach out via our Contact Us page or email us at Info@virgintropicsshop.com!

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